Do I need a business phone number and email for my VA business?

A business email is essential.
You want something professional rather than [email protected] or [email protected]. If you don’t have a business name, at least use your name.
Other than your specific domain name address ([email protected]), Gmail is the most popular and professional email these days. Please retire your AOL address – they scream outdated and technologically challenged. Same with hotmail.The challenge with using email addresses that your service provider gives you (Verizon, Cox, Comcast, etc.) is that you lose the address if you ever change services.
A business phone number is ideal, but not always financially possible for VAs when just starting out. A dedicated line for business lets you have a professional voicemail and security that the phone will always be answered in a professional manner.

  • If you choose to have your home phone be your business line, here are some tips:
    • Have a professional sounding voicemail greeting
    • Do not let other household members answer unknown numbers in case they are potential or current clients
  • If you use your cell phone for business,
    • Be sure you always get reliable service in your home office
    • Record a professional voicemail greeting
    • Be careful if you answer unknown calls when outside or in a public space – it’s much more difficult to hear you and may come across as unprofessional.

There are multiple ways to decide on email and phone solutions for your VA practice. The keys to remember are to portray a professional image and make reaching you easy and comfortable for your clients and prospective clients.
What did you choose to do for your email and phone solution? Let us know what worked for you or what you wished you did differently in the comments section.

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