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How to Keep Your Clients Happy

Most clients want these 3 things from their virtual assistant (VA) - great customer service, excellent work quality and reliability! Conquer those and you should be able to keep your clients happy and long-term.

But how exactly can that be done?

1. Provide excellent response time and clear communication. Determine early in your relationship how your client likes to communicate with you and stick with that, unless you hear otherwise. Some clients will prefer email correspondence, while others will want to talk on the phone or exchange text messages with you. Many clients are also utilizing centralized online locations to share work, like Basecamp or Google Docs.


2. Ask questions if you do not understand what is expected of you, and repeat back what you hear. This is a great way to keep clear communication between yourself and your client and avoid miscommunication.


3. When speaking to your client, always be cheerful and encouraging. No one wants to talk to a...

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Basic Technologies To Use When Working With a New Client

A virtual assistant is a very valuable resource to a busy entrepreneur.  Getting your working relationship off to a good start is important in securing a long term assignment with your new client.

Working with anyone – real or virtual – is a dynamic situation where adjustments need to be made as the working relationship evolves.

With hundreds of mobile applications and cloud-based technologies, working effectively with your client should include using various electronic technologies.  Having a virtual workspace for communicating with your client is essential for success.

Below are 3 basic technologies that should be implemented as you start to work with you new client:

  1. Email – be sure to find out if your client will be setting up a specific email address for you that has their business extension, or if you will use your own email address to communicate with them.  Determine a response time that is acceptable to you and your client.
  2. Live Chat–...
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Shared Workspaces for VirtualĀ Teams

Working virtually is usually as seamless as working down the hall. For times when sharing information with a virtual team member is more complex than what email will allow, there are virtual workspaces. For situations when you need to share files, timelines, calendars in order to be most effective, consider using one of the more popular and user-friendly options: BaseCamp, ClientSpot, and iMeetCentral.

Most have free versions and then different payment plans depending on how robust of a system you would like, and the number of users you will have. A virtual shared workspace is an excellent solution for virtual work teams.

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